Policies

A Brief Overview Of Our Booking Policies and Event Requirements

Booking, Payment, Revisions, Rescheduling, Cancellations

Booking:

Due to high demand and limited availability, all booking requires an initial deposit valued specifically towards the package of your choice. The deposit will be applied towards the total cost of services, and secures your event date. We allow the deposit to be refunded if you decide to cancel your booking within 24 hours of booking. After that, the deposit becomes non-refundable.

Payment:

After making the initial deposit, the remaining total balance will be due seven (7) days before your event, though you are more than welcome to make payments sooner. Failure to complete payment will result in cancellation of services. Any additional charges incurred during your event, are due by the end of the service period of your event.

If paying by credit card, you agree to have Perfect Capture Booth - Photo Booth Rental LLC charge your credit card for payment of services. If the service period exceeds the original agreed upon service period, you will be charged for additional time at a rate of $150/hr., which will be billed in half hour increments. Payment for any overage in time must be paid before the additional hours are provided.

Payments can be made in USD via (Cash, Zelle, Cash App, Credit Card, Debit Card, Check*)

* Payment via checks are exclusively reserved for corporate, school, or professional events. *

Revisions:

After we agree upon colors, layouts, themes, template designs, overlays, and etc. we will provide a draft at our earliest convenience, giving you ample time to make any changes. You are open to two revisions. Any additional revisions after those two will be charged at $25 per revision.

Rescheduling:

Any request for a date, time, or location change must be made in writing at least fourteen (14) days in advance of the original event date. Change is subject to photobooth availability and receipt of a new Client Contract. If there is no availability for the alternate date, time, or location, retainer shall be forfeited and no photobooth services will be provided. If the change is agreed upon by both parties, a $100 Reschedule Fee will be due at the time of the new agreement.

Multiple reschedules require a $100 Reschedule Fee each time, with a maximum of three (3) reschedules before all payments shall be forfeited and no photobooth services will be provided. In the case that this occurs, you will have to create a new agreement where the retainer fee will be applied alongside a new Client Contract.

Reschedule fees may be waived if the circumstances fall under extreme circumstances or Force Majeure, which will be determined under the discretion of Perfect Capture Booth.

Cancellations:

After 24 Hours from the original purchase date of your event, the deposit becomes non-refundable.

Any cancellation occurring less than three (3) days prior to the event date shall forfeit all payments received upon our discretion and no photo booth services will be provided.

Weather Changes:

Weather accommodations must be communicated between the parties and fulfilled by you before our arrival to avoid the result of all payments being forfeited and the event services being canceled.

If the your event encounters unforeseen issues, such as heavy winds, rain, or etc, then you must provide proper indoor space and proper protection to accommodate the photo booth, or we have the right to cancel the event to avoid damaged equipment. If we have to cancel due to these reasons, all payments shall be forfeited.

If we judge the weather during the course of the event to be inclement and thus unsafe, we reserve the right to cease operations for the safety of the equipment, of the guests, and of the event’s attendees, in which case no refund will be given.

Illness, Death, or Sickness:

If you or event guests are unable to proceed with the event due to illness, death, or sickness, Notify us as soon as possible. We’re extremely understanding and reasonable efforts to accommodate rescheduling will be provided. (Subject to availability and additional fees may apply at our discretion.)

Force Majeure: 

If neither of us are responsible due to any circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government-imposed restrictions, or acts of terrorism. You will be given the complimentary choice to reschedule, if not, the cancellation policy will apply (i.e - non refundable deposit and potential forfeit of payments and services).

Space, Power, and WiFi Access

Space:

The space that we require for our photo booth, backdrops, and equipment is 10ft (L) x 10ft (W) x 10ft (H). 

Our photo booth may be placed in an outdoor location, as long as it is protected from weather. If you cannot provide sufficient protection for our booth, then you must resort to a secondary indoor accommodation to protect our photo booth equipment. Failure to do so will result in the cancellation of the event, with forfeit of payments.

For outdoor events, you MUST provide a canopy, a tent, or patio housing to protect the photo booth from weather and sun damage. We will NOT provide a canopy. Outdoor events at night time may not require housing if the weather is favorable.

Any delays in set up, due to you or your guests (i.e: area not cleared to set up booth), will not result in extra time added to the event and could potentially cut into the service time of the event.

Power:

Our Photo Booth requires 110V, 10 amps, two 3 prong outlets. Cable management works best if the outlet is 15 Feet from the photo booth.

If you cannot provide the necessary power, notify us at least fourteen (14) days in advance of the event date, and we can supply a certified generator as a power source for an additional fee of $100. We do not allow client provided generators as a power source.

Wifi Access:

 In order for our booth to properly work, you must provide, or guarantee, a venue Internet connection of at least (1MB). We are not responsible for insufficient social media features below the required Internet speed. Without proper wifi, we cannot guarantee the immediate delivery of photos.

If you cannot provide the necessary WIFI access, we can provide optional Hotspots for an additional $50 fee to avoid the delay of photo delivery. Keep in mind that even with Hotspots, service is not always guaranteed (typically an issue for rural areas).

We reserve the right to deny service

If your event violates any laws, codes, or health violations at the venue location, we have the right to terminate the agreement and all services rendered with no refund.